At PTWA, we strive to provide exceptional service to our valued customers. However, we understand that circumstances may arise where cancellations are necessary. Below is our cancellation policy:

1. Order Cancellations Before Processing:

• Customers can cancel their orders without any charges before the order is processed.
• To cancel an order, please contact our support team immediately with your order details.

2. Cancellations After Processing:

• If the order has been processed but not yet shipped, a cancellation fee of 10% of the order value will be applied.
• Processed orders cannot be canceled if customization has already begun.

3. Shipped Orders:

• Orders that have already been shipped cannot be canceled. However, you may be eligible for a return as per our Return Policy.

4. Event/Service Cancellations:

• For any event or service bookings, cancellations are allowed up to 7 days before the scheduled date, and a 20% cancellation fee will apply.
• No cancellations are permitted within 7 days of the event/service date.

5. Refunds:

• Refunds for eligible cancellations will be processed within 7-10 business days to the original payment method.

6. Non-Refundable Items/Services:

• Certain products or services, including customized orders, digital downloads, or special promotions, are non-refundable and non-cancellable.

For any further queries or assistance, please contact us at:
Email: support@ptwa.co.in
Phone: 8007500100

Note: PTWA reserves the right to amend this cancellation policy at any time without prior notice.